Before contacting the office

• Check the Submission Guidelines, Author Template, Publication Ethics and portal help text.
• Use the manuscript identifier in every message after submission.
• Do not create a new submission merely to replace a mistaken file.
• Do not send sensitive participant data or confidential evidence by ordinary email unless specifically instructed.

Common query routes

Question	Information to include
Portal access	Name, email, screenshot without sensitive data, browser and error message.
File replacement	Manuscript ID, incorrect file name, correct file name and reason.
Status question	Manuscript ID, title and date of last system update.
Deadline extension	Manuscript ID, requested date and brief reason.
Author-detail correction	Manuscript ID, exact correction and confirmation from affected authors when required.
Withdrawal request	Manuscript ID, reason and confirmation from all authors.

Contact

For submission support, write to [email protected] with the subject 'JEBSS submission query - [manuscript ID or topic]'.

What the office cannot do

• Predict acceptance or guarantee a decision date.
• Provide reviewer identities or confidential editorial discussion.
• Edit, rewrite or evaluate a manuscript before formal submission.
• Accept payment to accelerate review or influence a decision.
• Change authorship without the documentation required by policy.

Response targets

The office should acknowledge routine technical queries within five working days. Status enquiries may take longer when a manuscript is with reviewers or awaiting an editorial decision. Authors should avoid repeated messages within the stated response period.

Withdrawals and author changes

A withdrawal request must come from the corresponding author and include agreement from all authors. Requests to add, remove or reorder authors require a reason and written consent from every affected person; they are not processed as routine technical corrections.